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Careers

Donkey Label Operations and Customer Service Specialist

Description

The primary responsibility of the DL Ops/CS Specialist is to provide and uphold the utmost level of customer service - this includes working directly with customers who email Donkey Label with any questions or needs as well as meticulously managing inventory and sending out the orders of our DL customers. Cycling expertise is vital to this role to help meet the unique needs and concerns of our customers and drive the Donkey Label businesses forward. The work you do will empower DL customers to get outdoors and on their bikes riding comfortably and in DL style.  


This role is also an excellent opportunity to learn and be mentored in eCommerce management and growth strategies, social media management, cycling photography and photo shoot production, product development and working with manufacturers, and end-to-end management and operation of a small business. The more you’re able to take on and prove in this role, the more opportunities you will have to grow with the business in expanded roles and responsibilities!


This role will start as part time, hourly. Hourly compensation based on experience. Must be based in Minneapolis and able to come into the DL headquarters Monday-Friday. Opportunity for full-time down the line. Interested in the role but need full-time right away? Let us know what additional skill set you can help bring to the table!


The Work You’ll Do:

  • Pick, Pack, Ship DL orders
  • Manage Local Pick up orders
  • Manage and respond to any customer inquiries or needs whether via email or in-person
  • Manage inventory 
  • Manage Product Photography for the DL Website
  • Manage SKU creation and assignment
  • Drive operations process improvements
  • Manage website product photoshoots 
  • Assist in new product development
  • Assist in photoshoots 
  • Assist in eCommerce management 

Requirements

  • Embodies “hardworking and humble” in work ethic 
  • Entrepreneurial spirit
  • Ability to work independently paired with a desire to learn and grow
  • Curious and able to problem solve
  • Ability to managing multiple priorities and projects and complete tasks on time 
  • High energy, flexibility, and “can do” and positive attitude in approaching challenges
  • Excellent organizational, time management, and problem-solving skills

Bonus Qualifications:

  • Experience in cycling photography
  • Interest or previous experience in eCommerce
  • Experience in apparel design and development

About Us

Donkey Label is a cycling and sports apparel company - The hardest working label in sports creating high-quality handcrafted products for athletes. Donkey Label is as much of an ethos as it is a company. That ethos is based on simplicity, in life and design. It’s based on the belief that the process, ingredients and the people that go into making a product actually matter. It comes from our unapologetic approach to doing things the way we feel they should be done.

  • Design for cyclists – we pattern differently for men and women to ensure great fit for two different body types, but the differentiation stops there
  • Simplify, Simplify, Simplify – Less is more – as long as your less means bad ass, high-quality stuff
  • Design our stuff to perform on the bike first
  • Always use the best materials we can find, not the cheapest ones we can get away with
  • We feel a responsibility to improve the aesthetic of cycling
  • Be loyal, work hard, and maintain a sense of humor, a sense of self, and a sense of style.
  • Create value in our products that are pound for pound the best available in our industry
  • Keep common sense about life and the DL, and expect the same from our customers
  • Run a solid business that allows us to treat our employees and customers better than they are accustomed to and our brand to grow up healthy

Apply

To apply send an email to Calista at info@donkeylabel.com with your resume attached.