Please note that we have a 90-day return/exchange policy (from the day you received your order.) Items must be unworn and unwashed. Exchanges can take up to two weeks to process.

To coordinate your return, please email info@donkeylabel.com with the following:

  • Order number
  • List of items being returned/exchanged

Be sure to include a note with the following in your return package:

  • Order number
  • Whether you’d like a refund or exchange for a different product
  • Reason for return. Some possible options: item did not fit, unhappy with style/color, received incorrect product, item was defective, there was a live marmot on a leash in the box, other.

Please address return packages to:

Donkey Label Returns/Exchanges
3018 E. 28th St.
Minneapolis, MN 55406

In Minneapolis?

So are we. Feel free to come by our office with your return or exchange, and we’ll take care of you.  Just coordinate timing with one of our customer service reps so we can ensure we are ready for you info@donkeylabel.com.

Questions?

If you have any questions, comments, concerns or you just want to tell us a cool story about a ride, by all means, write to us. We like mail. Our address: info@donkeylabel.com